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Frequently Asked Questions

 

Frequently Asked Questions

Buyer FAQS

What is the State Procurement Board ?
Supplier Complaints Management
Why is Supply Market analysis required?
Can an agency buy from a sole supplier without going to tender?
What are the principles of purchasing in the South Australian Government?
What services do the State Procurement Board and Contract Services offer?
How can I get a copy of the supply policies and guidelines, or the best practices guidelines?
What should I do if I need further information on a supply policy, or further assistance to that provided in the State Procurement Board 's Guidelines located on its website?

What is the State Procurement Board ?

The State Procurement Board was established by the State Procurement Act 2004 and administers its provisions. Its principal function has been "to undertake, provide for or control the acquisition, distribution, management and disposal of goods and/or services for or by public authorities" and to develop policies and guidelines relating to these responsibilities. Under the Government's unified supply policy the Board is now responsible for overseeing the procurement of both goods and services by public sector agencies. It has a key role in the Government's Procurement Reform Program in agency accreditation, the development of procurement competencies and strategic contracting.

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Supplier Complaints Management

The post- tender briefing is an important part of the tendering cycle.

It can provide valuable and constructive feedback as to why the supplier's bid was not successful and provide some useful guidance for preparation of their future bids.

An unsuccessful tenderer, may request a formal debriefing meeting to discuss the reasons why their bid was unsuccessful.

Prepare carefully for the debriefing by reviewing the tender against the scope of work and the evaluation criteria stated in the tender documentation to report back to the supplier.

Take notes during the debriefing and seek immediate clarification on matters you do not fully understand.

If the supplier requests an officer to "get back to them" on any matter arising during the debriefing, ensure that a contact name and contact telephone number and the date by which the information will be provided - this will enable you to follow up, if the response date has been passed.

It is paramount that the communication between the Supplier and the Agency in regards to supplier complaints is resolved timely. State Procurement Board Policy 6 Supplier Communication and Complaints provides a guideline as to how best to manage complaints from the supplier market.

The supplier complaint should first be investigated and resolved timely at an agency level. Agency procedures should be established by the Chief Executive to ensure that this is dealt with efficiently. If a resolution cannot be reached, an independent auditor / arbitrator shall be appointed to strive for resolution.

The State Procurement Board has responsibility for investigating complaints lodged by suppliers in relation to government purchasing. Suppliers are required to attempt to resolve their concerns with the public authority concerned before lodging a complaint with the State Procurement Board . If no agreement is reached between the parties, then the SPB may undertake a formal investigation. It should be noted that the SPB is unable to overturn a contract once it is signed.

The agency should include in their annual report to the Board a summary of the agency's communications management framework and its complaints management processes.

Records should be maintained on individual complaints and enquiries for the reference of the Board should the Board be asked to intervene on behalf of a supplier.

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Why is Supply Market analysis required?

By focusing on the intelligence gathered from the marketplace on the supply market, current price structure, industry and economic conditions, the following information can be gathered:

  • Sourcing of supplier capacity, dynamics and dependencies in the supply market.
  • Supply market perception of your agency's position and influence in the marketplace.
  • Research and identification of supply market options.
  • Assessment of risks and sensitivities in the marketplace.
  • Potential to influence supply market development.

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Can an agency buy from a sole supplier without going to tender?

A waiver of competitive process may be appropriate in some situations, allowing an agency to purchase from a sole supplier without going to tender.
The reasons for a waiver to purchase from a sole supplier may include:

  • where the pressures of time are such that an open call is not feasible, such as where there has been an unanticipated Government policy decision;
  • where there are significant costs associated with repeated bidding and evaluation processes and the purchase is a repeat of a fully competitive purchase made within the previous eleven months and;
  • where a small, stable and well documented supply market exists such that the agency can ensure that all potential suppliers are invited to participate; and
  • where there may be significant public risk if the procurement is delayed by process requirements, such as emergency situations threatening life and property.

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What are the principles of purchasing in the South Australian Government?

  • Value for money in the expenditure of public funds

    Achieving best value for money is the primary objective of procurement. Best value for money is achieved by applying cost-effective purchasing approaches to deliver the best overall result for money spent.

  • Open and fair competition

    Competition facilitates the achievement of value for money and provides fair access by suppliers to government procurement opportunities. Restricted competition can minimise the value to the agncy, and to the community, of innovation, efficiencies and choice. Any activity that limits competition can raise the potential for the integrity of the agency's processes to be challenged.

  • Professional integrity and probity

    The State Procurement Board expects Chief Executives and agencies to observe the highest standards of integrity, probity and professional conduct in procurement practices.

  • Client service

Procurement activity plays a major role in meeting agency goals. The structure that is identified and implemented for procurement activity within each agency should focus on the agency's business needs and provide the linkage between those needs and resources.
  • Management of risk

    Risk assessment is an integral part of the procurement process. Effective risk management can contribute to better value for money outcomes in the purchase of goods and services by minimising uncertainty and by reducing overall costs.
    Chief Executives need to ensure that agency purchasing staff deal with risks appropriately that is, as exposures that can impact on project costs, delivery schedules and acceptability to users.

  • Accountability

    Chief Executives hold overall accountability for the integrity and efficiency of procurement structures and processes within the agency. Chief Executives are also expected to promote continuous improvement in agency procurement practices. Individual officers are accountable to the Chief Executive for the conduct of their procurement roles and responsibilities.
    Chief Executives will ensure that officers undertaking procurement maintain and continue to develop their procurement competencies, are fully aware of trends in relevant markets and are otherwise informed and qualified to satisfy their responsibilities. Procurement officers will undertake procurement ina planned manner, and their activity will be consistent with the Purchasing Strategically policy and with State Procurement Board policies.

  • Simplicity

    The greatest value for money outcomes will be achieved through procurement processes that are clear, straight forward, readily implemented and easily monitored.
    Chief Executives will ensure that suppliers and procurement officers participate in and contribute to effective outcomes from agency procurement processes.

  • Local industry sourcing where local suppliers can demonstrate competitiveness and capability.

    Local industry sourcing is encouraged where local suppliers' competitiveness and capability allows. This is consistent with Chief Executives promoting a 'buy local' philosophy if a local supplier or potential supplier provides a value for money outcome that exceeds or equals that offered by non-local suppliers or potential suppliers.

    Chief Executives are accountable for the efficiency, effectiveness and integrity of the agency's procurement activities and outcomes. In developing and implementing procurement strategies, Chief Executives will ensure that agency procurement policies and processes accord with and advance the eight key principles.

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What services do the State Procurement Board and Contract Services offer?


Contract Services

Support to the Board a small secretariat, located within Contract Services the Procurement Development Unit, provides executive support and policy formulation advice while Contracts Services provides procurement expertise and consultancy advice to agencies as well as developing and managing strategic and complex across government contracts on behalf of the Board.

State Procurement Board

The Board supports the reform agenda on a whole-of-government basis by:

  • developing and disseminating procurement policies relating to purchasing and contracting of goods and services;
    accrediting nominated senior representatives to become members of agency Accredited Purchasing Units and administering the training curricula and program to achieve core procurement competencies;
  • setting standards for procurement initiatives, including electronic purchasing;
  • monitoring agency purchasing and contracting initiatives and performance;
  • reporting to Parliament on agency performance and the effectiveness of the accreditation program; and
  • managing government-wide a mandated group of high value strategic contracts and a limited number of tactical, common use contracts from which purchasing leverage through aggregation can be generated.

The State Procurement Board has powers and functions under the Gaming Machines Act 1992 relating to the sale and/or transfer of machines, games on those machines and denominations that may be played on approved games and machines.

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How can I get a copy of the supply policies and guidelines, or the best practices guidelines?

The State Procurement Board policies and guidelines can be viewed at Policies and Guides

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What should I do if I need further information on a supply policy, or further assistance to that provided in the State Procurement Board 's Guidelines located on its website?

Enquiries can be directed to:

State Procurement Board
Procurement Development
Contract Services
Wakefield House
30 Wakefield Street
ADELAIDE SA 5000
Email: spb@saugov.sa.gov.au

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Page Last Updated: 11 January, 2006

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